Status
Open
Competition Closing Date: 23-JUN-2026
From: DGCSS
Subj: Class B Permanent Res Svc opportunity - DGCSS - 101 COLONEL BY DR, OTTAWA, ON, K1A 0K2(Actual Employment Location: CCMS Esquimalt (Bldg Signal Hill 525) CFB Esquimalt, Victoria BC)
Refs:
A. CF Mil Pers Instr 20/04 - Administrative Policy of Class A, Class B and Class C Reserve Instruction
B. DAOD 5023-2 - Physical Fitness Program
C. MHRRP - Military Human Resources Records Procedures - Topic Cl A, B,C Res Service
D. CFIRP - Canadian Forces Integrated Relocation Program
E. CFTDTI - Canadian Forces Temporary Duty Travel Instructions
F. CANFORGEN 132/17 CMP 065/17 121312Z AUG 17, Identification of Official Languages Requirements for Primary Reserve Positions
- DGCSS has a Class B Permanent for a MWO/MWO MOS ID/Occupation 90000-ATR to commence on 08-JUN-2026 until 07-JUN-2029.Only personnel from the following Component/Sub-Component may apply for this position: Primary Reserve Force, Supplementary Reserve Force, Regular Force.
- Essential requirements are as fols:
- Rank: MWO/MWO
Rank: MWO/CPO2
Members qualified for promotion to MWO/CPO2 or CWO/CPO1 who are willing to relinquish their rank can apply but will only be considered if no qualified MWO/CPO2 are available.
- MOS ID: 90000-ATR
Unilingual candidates may apply but will only be considered should no qualified bilingual candidate apply.
- Language: Bilingual
- EN Reading Level: B - Intermediate
- EN Writing Level: B - Intermediate
- EN OI Level: B - Intermediate
- FR Reading Level: B - Intermediate
- FR Writing Level: B - Intermediate
- FR OI Level: B - Intermediate
- Security clearance: Reliability Status
- Health: BE MED/DENT FIT
- Physical fitness: MUST BE PHYSICALLY FIT
- Required experience and quals:
Courses:
Quals: Be available to attend and complete mandatory training required to successfully perform the function of the role
Competency Remarks: Be available to attend and complete mandatory training required to successfully perform the function of the role.
Demonstrate good judgment, ethical behavior, self-confidence, flexibility, effective interpersonal skills, excellent client service. . Across all Conflict and Complaint Management (CCM) offices, promote mutual support, share best practices, and improve communication and working relationships with the goal of standardizing and continuously improving the excellence of client service delivery.
Personal Suitability Criteria: Open-minded, Trustworthiness, Compassion, Inclusivity, Approachability, Professional concientiouness and Initiatives.
- Position requirements for regular force annuitants permit IAW CMP instruction 20/04: Yes - Either Option (http://cmp-cpm.mil.ca/en/policies/cf-mil-pers-instr.page (# 20/04))
- Secondary requirements of position, as applic: a. Understand the duties of the CCMS Ageents.
b. Serve as the regional information systems security officer as needed.
c. Establish and maintain effective working relationships with internal and external stakeholders.
d. Serve as a military advisor by providing clarification on military rules, regulations, and structures, as well as general information.
e. Stay informed about policies and initiatives.
f. Generate statistics on regional training or awareness activities using the records management system and ensure that the information is complete and accurate.
- Basic description of duties: Prepare, plan, and conduct training sessions, briefings, and information sessions for the Defense team. . Coordinate and lead national outreach activities in accordance with the National Communication and Engagement Plan (Outreach).
In partnership with the regional manager, liaise with stakeholders to communicate trends and identify areas where the Conflict and Complaints Management Services (CCMS) can best support the area of responsibility.
Maintain frequent liaison with training units/facilities to promote professional development, awareness, and training sessions for the Conflict and Complaints Management Services (CCMS).
.Across all CCMS offices, foster mutual support between the military and civilian personal, share best practices, and improve communication and working relationships to standardize and continuously improve excellence in client service delivery.
Participate in and contribute to strategies and plans for Conflict Management Practitioner (CMP) operations and service delivery at the local, regional, and national levels. .
Participate in working groups and committees aimed at improving CMP service delivery and the overall functioning of the program.
Follow up on work items in a timely manner and regularly update the manager.
- Rations, quarters, accomodations, and/or move
- Rations and quarters are available?: NO
- Member must live in service accomodation?: NO
- Member must live on the economy.
- Move of DHG and E will be considered? NO
- Other pertinent details: If move of DHG and E is not considered for this employment opportunity, this means that the member is responsible to bear all costs associated with moving DHG and E to their new place of duty when the member is not from the local area. No travel, rations or accommodation expenses related to the move will be reimbursed. If move of DHG and E is not considered for this employment opportunity, this means that the menber is responsible to bear all costs associated with moving DHG and E to their new place of duty when the member is not from the local area. No travel, rations or accomodations expenses related to the move will be reimbursed.
- Members of the Supp Res if eligible who wish to apply for this position may do
so through SUPP RES STAFF at toll free number: 1-866-558-3566, Fax number:
1-613-992-1324, Email:
DND.SuppRes - ResSupp.MDN@forces.gc.ca.Members of the P Res and Reg F if eligible who wish to
apply for this position may do so through their home unit's Orderly Room. If
eligible, members of the NAVRES/RCN PRL, who wish to apply for this position,
may do so by submitting an e-mail through their chain of command before going to
the appropriate career manager for action.If selected, members of the
NAVRES/RCN PRL must receive an authorisation from NAVRESHQ prior to start
employment; this will ensure careful review of position requirements and time to
complete appropriate administrative action.If selected for an employment within
RCN, members of all Commands must receive an authorisation from NAVRESHQ prior
to start employment. All nominations must be submitted through the Monitor Mass
Reserve Employment Opportunity (REO). NOMINATIONS NOT PROCESSED THROUGH REO WILL
NOT BE CONSIDERED.Nominations must include the following:
- Contact information.
- Confirmation of whether or not member is in receipt of a pension under the CFSA attributable to REG F SVC.
- Any other pertinent info that should be considered by the employer (personal limitations affecting service performance, etc), including comments regarding any requirements for the position that may not be up to date in HRMS(such as language profile, physical fitness or medical) since initial screening for the POSN will be based on HRMS data.Sources documents will be required.
- CL C RES SVC IPC/IC calculation report results from HRMS (for CL C RES SVC opportunities only).
- OPI:
- Name: Civ Whittla , Edwin
- Position: 822522 - COMPLAINT MANAGEMENT SERVICES/SUP AGENTS SERV GEST PLAINTES
- Phone: 250-363-1900 Ext 296-0264
- Email: grant.whittla@forces.gc.ca
- Interviews: Only applicants considered suitable for the position will be contacted for interviews.
- Remarks: Please include a resume and MPPR. Any questions on the position, please contact the OPI.
Statement on the Engagement of CFSA Part I Annuitants:
The Management Framework issued at VCDS 5323-1 (DGRC) 6 March 2012, which remains in
force at this time, affords that annuitants in receipt of pension benefits under the CFSA Part I
who endeavor to undertake a period of Reserve Force service in fulfillment of a requirement
anticipated to last longer than one year shall rejoin and recontribute to the CFSA Part I under the
terms of "Option 2" at para 2.13 of CMP instr 20/04. This is the guiding principle on which an
AFC decision was based and promulgated by the CDS at 5323-1 (D Res) 5 Mar 2012.
Notwithstanding this guiding principle, certain circumstances may exist where an application
may be made to VCDS requesting an exception which would permit engagement of a CFSA Part
I annuitant under the terms of "Option 1" (maximum 330 days in any 365 day period).
CFSA Part I annuitants wishing to apply for this position with an expectation of being approved
for service under the terms of "Option 1" as detailed in Para 2.13 of CMP instr 20/04 will only
be considered:
· in cases where the position is currently vacant;
· in the absence of currently serving Reserve Force members not in receipt of benefits
under CFSA Part I who apply;
· in the absence of currently serving Reserve Force members who are CFSA annuitants
wishing to apply under the terms of "Option 2" who apply;
· where a reasonable effort has been made to fill the position using non-annuitants or
annuitants under the terms of "Option 2;"
· where a defined operational impact, including activities that support the implementation
of SSE pursuant to CANFORGEN 033/18, can be substantiated to the VCDS should the
position remain vacant;
· where clearly-identified and expressed plan is articulated to remedy the need to use a
CFSA Part 1 annuitant under the terms of "Option 1;" and
· where expressed written authority from the VCDS for a specific exception has been
requested by the employing unit’s L1 and received.
Note: The employing unit is responsible for requesting a specific exception through their L1
pursuant to direction at VCDS 5323-1 (DDFP) 7 September 2017 – Management Framework
Update – CFSA Annuitants – Fulltime Reserve Service. Approval from VCDS must be received
prior to recommending an applicant to the Class "B" or "C" Reserve Service Approving
Authority (DRSM).
