Status
Open
Competition Closing Date: 17-FEB-2026
From: DGCSS
Subj: Class B Permanent Res Svc opportunity - DGCSS - 101 COLONEL BY DR, OTTAWA, ON, K1A 0K2(Actual Employment Location: CFB Gatetown – 55 Nerepis, l'édifice H-34, Oromocto, N.-B. E2V 4J5)
Refs:
A. CF Mil Pers Instr 20/04 - Administrative Policy of Class A, Class B and Class C Reserve Instruction
B. DAOD 5023-2 - Physical Fitness Program
C. MHRRP - Military Human Resources Records Procedures - Topic Cl A, B,C Res Service
D. CFIRP - Canadian Forces Integrated Relocation Program
E. CFTDTI - Canadian Forces Temporary Duty Travel Instructions
F. CANFORGEN 132/17 CMP 065/17 121312Z AUG 17, Identification of Official Languages Requirements for Primary Reserve Positions
- DGCSS has a Class B Permanent for a Capt/Capt MOS ID/Occupation 90024-GSO to commence on 19-JAN-2026 until 15-NOV-2028.Only personnel from the following Component/Sub-Component may apply for this position: Primary Reserve Force, Supplementary Reserve Force, Regular Force.
- Essential requirements are as fols:
- Rank: Capt/Capt
Rank: Capt
Maj/LCdr/ who are willing to relinquish their rank can apply but will only
be considered if no qualified Capt/Lt(N) are available.
- MOS ID: 90024-GSO
- Language: Bilingual
- EN Reading Level: C - Highest
- EN Writing Level: B - Intermediate
- EN OI Level: C - Highest
- FR Reading Level: C - Highest
- FR Writing Level: B - Intermediate
- FR OI Level: C - Highest
- Security clearance: Secret
- Health: BE MED/DENT FIT
- Physical fitness: MUST BE PHYSICALLY FIT
- Required experience and quals:
Courses:
Quals: Be available to attend and complete mandatory training required to
successfully perform the function of the role.
Competency Remarks: Be available to attend and complete mandatory training required to
successfully perform the function of the role.
Demonstrate good judgment, ethical behavior, uphold integrity and
respect, flexibility, effective interpersonal skills, excellent client service,
valuing culture and diversity.
Personal Suitability Criteria: Integrity, Teamwork, Judgement, Initiative,
Discretion, Client relationships.
- Position requirements for regular force annuitants permit IAW CMP instruction 20/04: No (http://cmp-cpm.mil.ca/en/policies/cf-mil-pers-instr.page (# 20/04))
- Secondary requirements of position, as applic:
A. Experience in assisting members toward appropriate
mechanisms to resolve and/or manage their issues at the
lowest level, whenever possible.
B. Knowledge of DND rights-based processes (military grievances,
harassment complaints, workplace harassment and violence,
human rights complaints, safety complaints, official language
complaints etc.), policies, directives, regulations and Alternate
Dispute Resolution services offered through the Conflict and
Complaint Management Services offices (CCMS). This is
usually obtained through attendance at briefings or training
offered by the CCMS.
C. Ability to maintain professionalism, impartiality and conciliatory
attitude during consultations. To listen effectively to Defence
Team members to assist with determining appropriate option(s)
for dealing with the issue(s).
D. Ability to deal with emotionally charged situations in which the
client may be frustrated or agitated.
- Basic description of duties:
A. Provide assistance to all members of the Defence Team on
available conflict and complaint management services, policies,
procedures and guidelines applicable to their issue(s) and their
application.
B. Provides impartial guidance, assistance and support to Defence
Team members in keeping with procedural fairness and natural
justice, while not advocating for either party.
C. Provide clear, concise communication, taking a traumainformed
approach when providing information and options
(adapts language, approach and style as appropriate) to: i.
Supervisors, managers and unit personnel on the handling of
conflicts complaints, and ii. Defence team members on
complaint processes (i.e. Workplace Harassment and Violence
Prevention, Military grievances and services during information
and awareness sessions).
D. Delivers information and awareness sessions and briefings for
general audiences; promotes understanding and how to access
client services, contributes to the development of
communication and promotion tools and training.
E. Additional duties as delegated by the center Supervisor (SCA
holder, CCMS ISSO, Garrison Health and Security Committee,
etc..)
- Rations, quarters, accomodations, and/or move
- Rations and quarters are available?: NO
- Member must live in service accomodation?: NO
- Member must live on the economy.
- Move of DHG and E will be considered? NO
- Other pertinent details: If move of DHG and E is not considered for this employment opportunity, this means that the member is responsible to bear all costs associated with moving DHG and E to their new place of duty when the member is not from the local area. No travel, rations or accommodation expenses related to the move will be reimbursed. If move of DHG and E is not considered for this employment
opportunity, this means that the member is responsible to bear all
costs associated with moving DHG and E to their new place of duty
when the member is not from the local area. No travel, rations
or accommodation expenses related to the move will be reimbursed.
- Members of the Supp Res if eligible who wish to apply for this position may do
so through SUPP RES STAFF at toll free number: 1-866-558-3566, Fax number:
1-613-992-1324, Email:
DND.SuppRes - ResSupp.MDN@forces.gc.ca.Members of the P Res and Reg F if eligible who wish to
apply for this position may do so through their home unit's Orderly Room. If
eligible, members of the NAVRES/RCN PRL, who wish to apply for this position,
may do so by submitting an e-mail through their chain of command before going to
the appropriate career manager for action.If selected, members of the
NAVRES/RCN PRL must receive an authorisation from NAVRESHQ prior to start
employment; this will ensure careful review of position requirements and time to
complete appropriate administrative action.If selected for an employment within
RCN, members of all Commands must receive an authorisation from NAVRESHQ prior
to start employment. All nominations must be submitted through the Monitor Mass
Reserve Employment Opportunity (REO). NOMINATIONS NOT PROCESSED THROUGH REO WILL
NOT BE CONSIDERED.Nominations must include the following:
- Contact information.
- Confirmation of whether or not member is in receipt of a pension under the CFSA attributable to REG F SVC.
- Any other pertinent info that should be considered by the employer (personal limitations affecting service performance, etc), including comments regarding any requirements for the position that may not be up to date in HRMS(such as language profile, physical fitness or medical) since initial screening for the POSN will be based on HRMS data.Sources documents will be required.
- CL C RES SVC IPC/IC calculation report results from HRMS (for CL C RES SVC opportunities only).
- OPI:
- Name: Civ Audet , Chantale
- Position: 822534 - COMPLAINT MANAGEMENT SERVICES/COMPLAINT MANAGEMENT SERVICES
- Phone: 418-677-4000 x6038
- Email: chantale.audet@forces.gc.ca
- Interviews: Only applicants considered suitable for the position will be contacted for interviews.
- Remarks: Please include a resume and MPRR
Note that the file of a reservist can be referred to the selection
committee even if the member doesn’t have the CBC profile. If not,
second language testing will be done.
For any questions on the position, please contact the office
supervisor, Chantale Audet, at 418-572-5795 or by e-mail
Chantale.Audet@forces.gc.ca
Statement on the Engagement of CFSA Part I Annuitants:
The Management Framework issued at VCDS 5323-1 (DGRC) 6 March 2012, which remains in
force at this time, affords that annuitants in receipt of pension benefits under the CFSA Part I
who endeavor to undertake a period of Reserve Force service in fulfillment of a requirement
anticipated to last longer than one year shall rejoin and recontribute to the CFSA Part I under the
terms of "Option 2" at para 2.13 of CMP instr 20/04. This is the guiding principle on which an
AFC decision was based and promulgated by the CDS at 5323-1 (D Res) 5 Mar 2012.
Notwithstanding this guiding principle, certain circumstances may exist where an application
may be made to VCDS requesting an exception which would permit engagement of a CFSA Part
I annuitant under the terms of "Option 1" (maximum 330 days in any 365 day period).
CFSA Part I annuitants wishing to apply for this position with an expectation of being approved
for service under the terms of "Option 1" as detailed in Para 2.13 of CMP instr 20/04 will only
be considered:
· in cases where the position is currently vacant;
· in the absence of currently serving Reserve Force members not in receipt of benefits
under CFSA Part I who apply;
· in the absence of currently serving Reserve Force members who are CFSA annuitants
wishing to apply under the terms of "Option 2" who apply;
· where a reasonable effort has been made to fill the position using non-annuitants or
annuitants under the terms of "Option 2;"
· where a defined operational impact, including activities that support the implementation
of SSE pursuant to CANFORGEN 033/18, can be substantiated to the VCDS should the
position remain vacant;
· where clearly-identified and expressed plan is articulated to remedy the need to use a
CFSA Part 1 annuitant under the terms of "Option 1;" and
· where expressed written authority from the VCDS for a specific exception has been
requested by the employing unit’s L1 and received.
Note: The employing unit is responsible for requesting a specific exception through their L1
pursuant to direction at VCDS 5323-1 (DDFP) 7 September 2017 – Management Framework
Update – CFSA Annuitants – Fulltime Reserve Service. Approval from VCDS must be received
prior to recommending an applicant to the Class "B" or "C" Reserve Service Approving
Authority (DRSM).
