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REO: O-71007 R3 Client Service Representative

Status Open

Competition Closing Date: 23-JUN-2025

From: CFRG HQ

Subj: Class B Permanent Res Svc opportunity - CFRG HQ - PO BOX 1000 STN MAIN, BORDEN, ON, L0M 1C0

Refs:

A. CF Mil Pers Instr 20/04 - Administrative Policy of Class A, Class B and Class C Reserve Instruction
B. DAOD 5023-2 - Physical Fitness Program
C. A-PM-245-011/FP-001
D. CFIRP - Canadian Forces Integrated Relocation Program
E. CFTDTI - Canadian Forces Temporary Duty Travel Instructions

  1. CFRG HQ has a Class B Permanent for a MCpl/MCpl MOS ID/Occupation 90000-ATR to commence on 30-JUL-2025 until 29-JUL-2031.Only personnel from the following Component/Sub-Component may apply for this position: Primary Reserve Force, Supplementary Reserve Force, Regular Force.
  2. Essential requirements are as fols:
    1. Rank: MCpl/MCpl
      MCPL/MS. SGT WILLING TO RELINQUISH, CPLS QUALIFIED FOR PROMOTION TO MCPL MAY APPLY BUT WILL ONLY BE CONSIDERED SHOULD NO MCPL APPLY.
    2. MOS ID: 90000-ATR
    3. Language: English essential
    4. Security clearance: Secret
    5. Health: BE MED/DENT FIT
    6. Physical fitness: MUST BE PHYSICALLY FIT
    7. Required experience and quals:
      Courses:
      Quals:
      Competency Remarks:
      (1) HIGHLY MOTIVATED TO WORK IN RECRUITING (2) APPEARANCE, DRESS, PHYSICAL FITNESS AND ABILITY TO COMMUNICATE EFFECTIVELY REFLECT FAVOURABLY ON CANADIAN FORCES (3) MUST BE ABLE TO LISTEN, TALK AND RELATE TO YOUTH AND YOUNG ADULTS (4) BE PROACTIVE IN THE BUILDING AND SUSTAINING OF RELATIONSHIPS WITH CANADA'S ABORIGINAL PEOPLES, VISIBLE MINORITIES, FIRST GENERATION CANADIANS AND WOMEN'S GROUPS
    8. Position requirements for regular force annuitants permit IAW CMP instruction 20/04: Yes - Option 2 (http://cmp-cpm.mil.ca/en/policies/cf-mil-pers-instr.page (# 20/04))
  3. Secondary requirements of position, as applic: (1) RECRUITING EXPERIENCE AN ASSET (2) MILITARY CAREER COUNSELLOR COURSE AN ASSET (3) RECRUITER COURSE AN ASSET (4) RECRUITING CLERK COURSE AN ASSET
  4. Basic description of duties: a. Responsible for identifying, reviewing, vetting and responding to recruiting information queries regarding Marketing and Attractions related events, online application issues/queries, website issues and requests for Recruiting Information products; b. Monitor and participate in online communications through the provision of information regarding the Online Employment Application, Open and Closed Occupations, the redirection of customers to appropriate CAF website content and the answering of generic recruiting relating questions via social media, email and telephone; c. Liaise with applicants regarding processing issues/queries and status updates; d. Provide reasonable expectations regarding timelines for processing, basic and occupational training and motivate applicants to meet their outstanding processing requirements; e. Provide updates to Recruiting Detachments regarding applicant contact; f. Analyse and document recruiting information issues and trends via social media, email and telephone. g. maintain the Customer Service Database
  5. Rations, quarters, accomodations, and/or move
    1. Rations and quarters are available?: NO
    2. Member must live in service accomodation?: NO
    3. Member must live on the economy.
    4. Move of DHG and E will be considered? NO
    5. Other pertinent details: If move of DHG and E is not considered for this employment opportunity, this means that the member is responsible to bear all costs associated with moving DHG and E to their new place of duty when the member is not from the local area. No travel, rations or accommodation expenses related to the move will be reimbursed.
  6. Members of the Supp Res if eligible who wish to apply for this position may do so through SUPP RES STAFF at toll free number: 1-866-558-3566, Fax number: 1-613-992-1324, Email: DND.SuppRes - ResSupp.MDN@forces.gc.ca.Members of the P Res and Reg F if eligible who wish to apply for this position may do so through their home unit's Orderly Room. If eligible, members of the NAVRES/RCN PRL, who wish to apply for this position, may do so by submitting an e-mail through their chain of command before going to the appropriate career manager for action.If selected, members of the NAVRES/RCN PRL must receive an authorisation from NAVRESHQ prior to start employment; this will ensure careful review of position requirements and time to complete appropriate administrative action.If selected for an employment within RCN, members of all Commands must receive an authorisation from NAVRESHQ prior to start employment. All nominations must be submitted through the Monitor Mass Reserve Employment Opportunity (REO). NOMINATIONS NOT PROCESSED THROUGH REO WILL NOT BE CONSIDERED.Nominations must include the following: 
    1. Contact information.
    2. Confirmation of whether or not member is in receipt of a pension under the CFSA attributable to REG F SVC.
    3. Any other pertinent info that should be considered by the employer (personal limitations affecting service performance, etc), including comments regarding any requirements for the position that may not be up to date in HRMS(such as language profile, physical fitness or medical) since initial screening for the POSN will be based on HRMS data.Sources documents will be required.
    4. CL C RES SVC IPC/IC calculation report results from HRMS (for CL C RES SVC opportunities only).
  7. OPI:
    • Name: Sgt Chehade , Tamer
    • Position: 258411 - R3 CUSTOMER SERVICE SUPERVISOR/R3 CUSTOMER SERVICE SUPERVISOR
    • Phone: 705-424-1200 x3272
    • Email: tamer.chehade@forces.gc.ca
  8. Interviews: Only applicants considered suitable for the position will be contacted for interviews.
  9. Remarks: MUST BE ABLE TO MEET THE CRITERIA AS IDENTIFIED IN CANADIAN FORCES RECRUITING GROUP ORDER 5001-1, SELECTION OF RECRUITING PERSONNEL. APPLICANTS ARE TO INCLUDE A RESUME WITH A MINIMUM OF A CONTACT PHONE NUMBER AND / OR E-MAIL ADDRESS, INCLUDE REFERENCES WITH A MINIMUM OF A CONTACT PHONE NUMBER AND CONFIRMATION THAT A VALID PROVINCIAL DRIVER S LICENSE IS HELD. MEMBER MUST IDENTIFY IF ANNUITANT DURING INTERVIEW PROCESS ALL CAF MEMBERS MUST BE IN COMPLIANCE WITH CDS DIRECTIVE ON CAF COVID-19 VACCINATION MUST BE ABLE TO MEET THE CRITERIA AS IDENTIFIED IN CANADIAN FORCES RECRUITING GROUP ORDER 5001-1, SELECTION OF RECRUITING PERSONNEL.
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