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REO: O-67878 Helpdesk Support

Status Open

Competition Closing Date: 25-OCT-2024

From: CTC HQ

Subj: Class B Temporary Res Svc opportunity - CTC HQ - PO BOX 17000 STN FORCES, OROMOCTO, NB, E2V 4J5(Actual Employment Location: CTC HQ, OROMOCTO, NB)

Refs:

A. CF Mil Pers Instr 20/04 - Administrative Policy of Class A, Class B and Class C Reserve Service
B. DAOD 5023-2 - Physical Fitness Program
C. MHRRP - Military Human Resources Records Procedures - Topic Cl A, B, C Res Service
D. CAFRD - Canadian Armed Forces Relocation Directive
E. CFTDTI - Canadian Forces Temporary Duty Travel Instruction
F. CANFORGEN 132/17 CMP 065/17 121312Z AUG 17, Identification of Official Languages Requirements for Primary Reserve Positions

  1. CTC HQ has a Class B Temporary for a MCpl/MCpl MOS ID/Occupation 90000-ATR to commence on 12-JAN-2025 until 11-JAN-2028.Only personnel from the following Component/Sub-Component may apply for this position: Primary Reserve Force.
  2. Essential requirements are as fols:
    1. Rank: MCpl/MCpl
      Sgt/PO 2 willing to relinquish and Cpl/LS qualified for promotion to MCpl/MS may apply, but will only be considered should no candidate at the MCpl/MS rank apply and be found suitable. Cpl/LS not eligible for promotion may be considered for under-ranking.
    2. MOS ID: 90000-ATR
    3. Language: English or French essential
    4. Security clearance: Reliability Status
    5. Health: BE MED/DENT FIT
    6. Physical fitness: MUST BE PHYSICALLY FIT
    7. Required experience and quals:
      Courses:
      Quals:
      Competency Remarks:
    8. Position requirements for regular force annuitants permit IAW CMP instruction 20/04: Yes - Option 2 (http://cmp-cpm.mil.ca/en/policies/cf-mil-pers-instr.page (# 20/04))
  3. Secondary requirements of position, as applic:
  4. Basic description of duties: Activities and Deliverables: 1. Serve as the first contact with unit representatives who need technical assistance via the phone, email or MS Teams. 2. Troubleshoot, diagnose, and resolve technical hardware and/or software issues. 3. Provide quick resolution to unit representatives. 4. Redirect unresolved issues to the next level of support personnel. 5. Provide needed information on IT products or services within the Professional Development and Training Management Software System (PDTMS). 6. Keep record of problems and their resolution. 7. Follow-up with unit representatives. 8. Provide feedback on processes and make recommendations on areas to improve. 9. Deliver unit level training on PDTMS modules. 10. Help in the development of training material. 11. Help with data input as required. 12. Other duties as required. Requirements: 1. Familiarity with Microsoft Office and Outlook software. 2. Familiarity with DND/CA
    F. 3. Possess good interpersonal skills. 4. Ability to plan, organize and manage own work. 5. Ability to work in a team environment or independently. 6. Excellent written and verbal communication skills.
  5. Rations, quarters, accomodations, and/or move
    1. Rations and quarters are available?: NO
    2. Member must live in service accomodation?: NO
    3. Member must live on the economy.
    4. Move of DHG and E will be considered? NO
    5. Other pertinent details: If move of DHG and E is not considered for this employment opportunity, this means that the member is responsible to bear all costs associated with moving DHG and E to their new place of duty when the member is not from the local area. No travel, rations or accommodation expenses related to the move will be reimbursed. Suitable local applicants will be given employment preference. Position is not 100% in support of Reserves.
  6. Members of the Supp Res if eligible who wish to apply for this position may do so through SUPP RES STAFF at toll free number: 1-866-558-3566, Fax number: 1-613-992-1324, Email: DND.SuppRes - ResSupp.MDN@forces.gc.ca.Members of the P Res and Reg F if eligible who wish to apply for this position may do so through their home unit's Orderly Room. If eligible, members of the NAVRES/RCN PRL, who wish to apply for this position, may do so by submitting an e-mail through their chain of command before going to the appropriate career manager for action.If selected, members of the NAVRES/RCN PRL must receive an authorisation from NAVRESHQ prior to start employment; this will ensure careful review of position requirements and time to complete appropriate administrative action.If selected for an employment within RCN, members of all Commands must receive an authorisation from NAVRESHQ prior to start employment. All nominations must be submitted through the Monitor Mass Reserve Employment Opportunity (REO). NOMINATIONS NOT PROCESSED THROUGH REO WILL NOT BE CONSIDERED.Nominations must include the following: 
    1. Contact information.
    2. Confirmation of whether or not member is in receipt of a pension under the CFSA attributable to REG F SVC.
    3. Any other pertinent info that should be considered by the employer (personal limitations affecting service performance, etc), including comments regarding any requirements for the position that may not be up to date in HRMS(such as language profile, physical fitness or medical) since initial screening for the POSN will be based on HRMS data.Sources documents will be required.
    4. CL C RES SVC IPC/IC calculation report results from HRMS (for CL C RES SVC opportunities only).
  7. OPI:
    • Name: Capt L.Lajoie , Gabrielle
    • Position: 244146 - G6 PROJECTS/G6 PROJECTS
    • Phone: 506-422-2000 x1256
    • Email: gabrielle.l.lajoie@forces.gc.ca
  8. Interviews: Only applicants considered suitable for the position will be contacted for interviews.
  9. Remarks: Cover letter, resume and current Guardian MPRR and are to be attached with the nomination in Monitor Mass. Suitable applicants residing within the geographical area will be given preference. Applicant's medical category, physical fitness and security clearance must be current and at the required level for REO. If an applicant has MELs and is still employable within limitations, a copy of the AR/MEL must be fwd to CTC HQ G1 Reserve Admin Cell. Applicants must have the essential quals as outlined in REO. Applicants with a Secret clearance in progress as of the closing date of the REO may be considered, if no suitable applicant with the appropriate clearance applies. SCPS screen verification of security clearance is to be attached. Once an applicant has been selected, the home unit must complete C of C concurrence in Monitor Mass. Applicants who had a valid (within MOSID) but not current Medical category may be considered for employment. It remains the member's responsibility to ensure that their respective periodic health assessment is updated as soon as CF H Svcs can accommodate.
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